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Refund Policy

A Legal Disclaimer - Refund Policy - the basics

Refund Policy – Edge Mastery Hub

Effective Date: February 15, 2026

We want you to be completely satisfied with our services. However, refunds are subject to the following conditions:Individual Participants (Public Events & Packages)

  • Full package (3 acts): If you are not satisfied after Act I – The Appetizer, you may request a full refund of the remaining amount (Acts II & III) by contacting us in writing within 7 days after Act I. No refund for Act I. 

  • Single session / Act: 

    • Cancellation more than 14 days before the event: full refund minus CHF 50 administrative fee. 

    • Cancellation 7–14 days before: 100% refund. Usually cancellations before 48h of an event is: 50%

    • Cancellation less than 7 days before, or no-show: no refund.

  • Refunds are processed within 14 business days to the original payment method.

Corporate / In-Company Programs

  • Refund terms are specified in the individual contract or proposal. 

  • Typical conditions: 

    • Cancellation more than 30 days before start: full refund minus CHF 500 admin fee or depending on specific event price. 

    • Cancellation 15–30 days before: 50% refund. 

    • Cancellation less than 15 days before, or no-show: no refund.

  • Partial refunds may be offered if the program has not started or only a small portion has been delivered, at our sole discretion.

General Conditions

  • No refunds for no-shows, partial attendance, or dissatisfaction after the service has been delivered (unless stated otherwise). 

  • No refunds for digital materials, recordings, badges, or certificates once provided. 

  • Force majeure (e.g., technical failures, government restrictions, natural disasters) may result in rescheduling or credit instead of refund. 

  • All refund requests must be submitted in writing to info@lookatmepro.com with booking details.

We reserve the right to refuse refunds in cases of abuse, breach of terms, or inappropriate conduct. For any questions about refunds, please contact us:
Maria Alves
Edge Mastery Hub
Email: info@lookatmepro.com
Thank you for choosing Edge Mastery Hub. We are committed to delivering exceptional value.

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